Terms and Conditions for Richmond Furniture Scheme’s Online Shop

The following terms and conditions apply to all orders for the purchase of goods from the Richmond Furniture Scheme online shop.

Our contract

If you place an order online to purchase a product from Richmond Furniture Scheme, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Description of the goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Whilst we endeavour to provide up to date images of individual products, for a minority of items, stock images may be used. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.


The following applies to any large electrical appliances (white goods) acquired from Richmond Furniture Scheme.

Supply of Goods


All appliances are electric free-standing units.  Appliances have been reconditioned and tested to manufacturer’s standards in an independently certified specialist workshop.


Appliances are in full working condition. They are however graded A1, A or Standard with regard to cosmetic condition.


Unless agreed otherwise RFS will only supply: washing machines, fridge-freezers and cookers. Other appliance types may be available to order but would be on extended order.  Customers can only request appliance by generic type, and in some instances size/capacity. The manufacturer, colour, etc cannot be specified.


Customers must check (and sign if buying in person) the Appliance Checklist before an order can be accepted.  By checking the Terms and Conditions of sale, RFS accepts this as proof that this check-list has been seen, understood and accepted.

Customers will be required to check and sign for goods on receipt.


If an adult is not available to permit delivery on the arranged date then RFS will contact the customer to arrange a revised delivery date but reserve the right to charge an additional delivery fee.


Hoses may not be supplied with washing machines and washer-dryers.  RFS is not responsible for any loss or damage occurring after delivery.  If RFS damaged an appliance in transit, as shown by comparison with the condition sheet provided by Rework, then RFS will offer a discount or replacement appliance.




Installation is excluded.


RFS will remove packing material on request but removal of existing appliance is excluded [NOTE: Customers are referred to their local Council’s bulky waste collection service. In the London Borough of Richmond Upon Thames, this is a chargeable service but is discounted for over 60s and with limited free collections for low income residents.]




Unless stated otherwise appliances carry a 12 month guarantee from the date of delivery.

This guarantee is with ReWork and subject to their terms and conditions.

All claims, queries, etc. must be directed to ReWork.




RFS require full payment prior to delivery.  Please see delivery charges for more details on delivery areas and pricing.

Discounts are available if you are on low income and are able to provide proof of benefits or have a referral letter. Please note that child benefits are not considered for a discount.


A grant may be available from one of our partners.



Prices include taxes where applicable.


The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.


Richmond Furniture Scheme offers a delivery service to post codes within the London Borough of Richmond upon Thames and selected post codes in neighbouring boroughs.  This service incurs a fee (see order for details of the charge) and covers the delivery of all Richmond Furniture Scheme products including bulky items.  Items are subject to our delivery policy terms and conditions that issued upon confirmation of a delivery booking.

We don’t offer international delivery or delivery to outside of designated post-code areas.

Cancellation and returns

We offer a 28-day no quibbles return policy, which begins from the date your received the goods. You have 14 days from receipt of your item to notify us you wish to return it, then have 14 days from notifying us to return the item.  Alternatively, you can return the item within 28 days without contacting us first. If you contact us outside of the 14-day period or fail to return the item to us within 28 days we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a saleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit www.consumerdirect.gov.uk.

When you return your item back to us we will process the returned item and offer you the choice of a replacement (excluding second hand goods, which are unique) or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. If you return any goods using the Scheme’s collection service within the London Borough of Richmond upon Thames and selected post codes in neighbouring boroughs, there will be a charge made according to the location of the collection.

You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint, please contact us via admin@rfsonline.co.uk


When submitting your order, you are agreeing to the purchase of goods and to allowing Richmond Furniture Scheme to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see Richmond Furniture Scheme’s Privacy Policy.


We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, Richmond Furniture Scheme does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. Richmond Furniture Scheme’s VAT registration number is GB105109265.


Items for collection must be in a saleable condition as we sell items to help run RFS.  If items are not in a saleable condition (i.e. cannot fit through doorways, have rips, stains or tears, have smoke odour, is pet damaged or is structurally unsound), we reserve the right not to collect them.

If the collection team refuse items for collection, their decision is final and no reason has to be provided.

Every care will be taken to remove items safely.  RFS cannot take responsibility for any damage caused in the collection of items.

General Terms and Conditions for Use of the Website

Your use of the Richmond Furniture Scheme website (“the website”) is governed by and subject to the following terms and conditions. By using the website, you confirm that you agree to and accept such terms and conditions.

Your use of the website is subject to the Richmond Furniture Scheme Privacy Policy.

Copyright in the content of the website is owned by Richmond Furniture Scheme or its content suppliers.

Anybody may view any non-password protected areas of the website and use the information contained therein for their own personal use. Information or content from the website may not be reproduced or used for commercial gain without Richmond Furniture Scheme’s prior written consent. Unauthorised use of such content is prohibited.

Richmond Furniture Scheme’s name and logo and all related product and service names, designs marks and slogans are the tradenames, service marks or trade-marks of Richmond Furniture Scheme and may not be used without Richmond Furniture Scheme’s prior consent. All works in the nature of databases attract database rights.

Whilst Richmond Furniture Scheme makes every effort to ensure the accuracy of all information on the website it gives no warranty as to the accuracy of such information and accepts no liability for any loss, damage or injury arising as a result of any reliance on information set out on this site or for the content of any external site referenced by an external link. For answers to any health care questions or concerns you might have, you should consult your health care provider or other appropriate adviser.

Richmond Furniture Scheme gives no warranty that the website will function correctly or continuously or be free from viruses.

Richmond Furniture Scheme accepts no liability whatsoever for the content of any third party or external website to which the website includes links.

Richmond Furniture Scheme excludes to the maximum extent permissible at law all liability for any injuries, losses, costs, claims, expenses, or damages you may incur as a result of using the website.

You may not upload anything illegal or which might reasonably be considered offensive, discriminatory or obscene to the website.

You may not attempt to reverse engineer, hack into, or otherwise interfere with the architecture or operation of the website.

You may not misuse the website in any way or use it for any illegal purposes.

You agree to indemnify Richmond Furniture Scheme against any losses, claims, costs, damages, or expenses incurred by Richmond Furniture Scheme as a result of any breach by you of the terms set out herein.

Registration for Richmond Furniture Scheme’s fundraising events is subject to the event terms and conditions set out on the page for the event concerned or notified to you in the registration process. Such event terms and conditions are in addition to the terms set out herein.

Online purchases of goods from Richmond Furniture Scheme are subject to Richmond Furniture Scheme’s terms of sale available here: Distance selling regulations notice.

Richmond furniture scheme will not be in breach of its obligations under these terms and conditions, nor liable to any user of the website for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control. This includes, but is not limited to any act of God, or regulatory bodies.

Richmond Furniture Scheme reserves the right to update or amend these terms and conditions at any time by updating this page. Your use of the website will be governed by such updated or amended terms with effect from the date on which this page is so revised.

The foregoing terms and conditions are subject to English law and the exclusive jurisdiction of the English courts. If any provisions of these terms and conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.

Updated September 2023